Shipping policy

Shipping Policy

 

At Deals Store, we are committed to delivering your order safely, efficiently, and within a reasonable timeframe. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and customer responsibilities.

By placing an order through thedealsstore.co.uk, you agree to this Shipping Policy.

1. Business Information

Deals Store
Website: thedealsstore.co.uk

Email: deals.ukstore@outlook.com
Phone: +44 1788 222285

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

2. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders are not processed on:

  • Saturdays
  • Sundays
  • UK public holidays

During busy periods, processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times are estimates only and may vary depending on destination, courier operations, and seasonal demand.

United Kingdom

  • 3 to 7 business days

Europe

  • 5 to 10 business days

International

  • 7 to 15 business days

Remote areas may require additional time.

4. Shipping Charges

Shipping charges are displayed at checkout before payment.

From time to time, we may offer free shipping promotions or discounted delivery rates. Any promotional shipping offer will be clearly displayed on the Website.

5. Tracking Information

Where available, tracking details will be sent to the email address used at checkout once your order has been dispatched.

Tracking updates are provided by third-party couriers and may take time to appear after dispatch.

6. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier disruptions
  • Customs checks
  • Severe weather
  • Industrial action
  • High seasonal demand
  • Incorrect address details provided by the customer

If your order is delayed, please contact us and we will assist where possible.

7. Incorrect Address Information

Customers are responsible for ensuring all shipping information is accurate and complete.

If an incorrect or incomplete address is provided:

  • Delivery may fail or be delayed
  • Additional shipping fees may apply for re-delivery
  • Refunds may be reduced by shipping or handling costs where legally permitted

8. Lost, Damaged or Missing Parcels

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt.

Please provide:

  • Full name
  • Order number
  • Description of the issue
  • Photographs where applicable

We will investigate with the courier and provide an appropriate resolution.

9. Customs Duties and Import Charges

For deliveries outside the United Kingdom, customs duties, taxes, or import fees may apply according to local regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

10. Delivery Confirmation

Where tracking confirms successful delivery to the address provided, the order will be considered delivered.

If you believe a delivered parcel is missing, please contact us promptly so we can assist.

11. Split Shipments

Some orders may be delivered in separate parcels depending on stock location, courier limitations, or product type.

You will not be charged additional shipping costs unless agreed before dispatch.

12. Contact Us

For any shipping enquiries, please contact:

Email: deals.ukstore@outlook.com
Phone: +44 1788 222285

Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

13. Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under applicable consumer law.

14. Governing Law

This Shipping Policy is governed by the laws of England and Wales.