Refund policy
Return & Refund Policy
At Deals Store, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding cancellations, returns, replacements, and refunds. This policy is designed to comply with applicable United Kingdom consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
By placing an order through thedealsstore.co.uk, you agree to this policy.
1. Business Information
Deals Store
Website: thedealsstore.co.uk
Email: deals.ukstore@outlook.com
Phone: +44 1788 222285
Customer support hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)
2. Your Right to Cancel
If you are purchasing as a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your cancellation right, please notify us by email at:
You must then return the goods within 14 days of notifying us.
3. Extended Return Period
In addition to your legal rights, we may accept returns within 30 days of delivery, provided that the item:
- Is unused
- Is in original condition
- Is in original packaging
- Includes proof of purchase
This extended return period is offered voluntarily and does not affect your statutory rights.
4. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Full name
- Order number
- Description of the issue
- Clear photographs where relevant
We will review the issue and offer an appropriate remedy in accordance with UK law, including:
- Replacement
- Repair
- Partial refund
- Full refund
5. Return Conditions
Returned goods must be handled with reasonable care. We reserve the right to reduce a refund where the value of goods has been diminished through excessive handling beyond what is necessary to inspect them.
Returns must not be sent without contacting us first.
6. Non-Returnable Items
Unless faulty or not as described, the following items may not be eligible for return:
- Personalised or custom-made items
- Sealed hygiene items once opened
- Perishable goods
- Digital products once delivered
- Items damaged after delivery through misuse
7. Return Shipping Costs
Where you cancel under the 14-day cooling-off period, return postage costs are the responsibility of the customer unless otherwise stated.
If the goods are faulty, damaged, or incorrect, we will cover reasonable return shipping costs or provide an alternative solution.
8. Refund Processing
Once returned goods are received and inspected, approved refunds will be issued to the original payment method.
Refund processing times:
- Usually within 5 to 10 business days after approval
- Banks or card issuers may require additional processing time
9. Failed Deliveries or Refused Parcels
If a parcel is returned due to:
- Incorrect address provided by the customer
- Failure to collect the parcel
- Refusal of delivery without valid reason
We may deduct original shipping or handling costs from any refund where legally permitted.
10. Payment Disputes and Chargebacks
We encourage customers to contact us first so that we can resolve any issue promptly before initiating a payment dispute or chargeback.
We maintain shipment, tracking, and communication records for all orders.
11. How to Request a Return
Please contact:
Email: deals.ukstore@outlook.com
Phone: +44 1788 222285
Please include your order number and reason for return.
12. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law.
13. Governing Law
This policy is governed by the laws of England and Wales.